ELOT 1435
Communications Services Management Capacity System
QLC’s ELOT 1435 certification consultants answer your questions
ELOT 1435 was developed by the Hellenic Organization for Standardization (ELOT) and is the national standard setting requirements for a management capacity system that communications service providers must fulfill to prove their ability to deliver reliable communication services to clients.
ELOT 1435 can be applied by any communications services company, regardless of type, size, or the nature of its communication services. It covers:
- Advertising agencies
- Media planning and buying companies
- Public relations firms
- Sales promotion and direct marketing companies
- Branding/visual identity agencies
Developing this system follows the steps below:
- Checking compliance with the standard’s basic requirements
- Evaluating existing management processes and company records against the standard’s requirements
- Revising processes and records where deviations are found, and introducing new procedures and records where none exist
- Training staff on the system’s requirements
- Implementing the system
- Reviewing and adjusting the system if needed
Factors affecting implementation complexity include the company’s size, the complexity of processes, and how familiar staff are with management systems. Partnering with a specialized consultant is vital to create a functional, effective system tailored to the company’s needs and meeting the standard’s requirements, ensuring the delivery of communication services that satisfy client demands. ELOT 1435 can also be integrated with other standards the company may adopt or seek to adopt, forming a unified management system.
Law No. 3688/2008 (Government Gazette 163/A/05-08-2008) makes ELOT 1435 certification mandatory for communications service providers working with public organizations and the broader public sector.
Other factors driving companies to seek ELOT 1435 certification include:
- Organizing internal departments and standardizing procedures to reduce errors and failures
- Improving staff performance
- Improving internal and external communication
Ο Ν. 3688/2006 (ΦΕΚ Α 163/05-08-2008) ορίζει ως υποχρεωτική την πιστοποίηση σύμφωνα με το ΕΛΟΤ 1435:2009 για όλες τις εταιρείες παροχής υπηρεσιών επικοινωνίας σε φορείς του Δημοσίου και του ευρύτερου δημοσίου τομέα.
Επιπλέον λόγοι που ωθούν τις εταιρείες στην πιστοποίηση ως προς ΕΛΟΤ 1435:2009 είναι:
- Οργάνωση των τμημάτων της εταιρείας και τυποποίηση των διαδικασιών προκειμένου να περιορίζονται τα λάθη και οι αστοχίες
- Βελτίωση της απόδοσης του προσωπικού
- Βελτίωση της εσωτερικής και εξωτερικής επικοινωνίας
The time required to develop and certify a management capacity system varies by company, depending on how closely it already aligns with legislative requirements, organizational level, size, process complexity, and staff involvement. Typically, it takes 1 to 6 months.